Popeyes Louisiana Kitchen

Reviews

• Sheila C.

  star star star star star_border 12 June 2026

  This is the better Popeyes location in Markham. I say better because their food is always good and they give you CONDIMENTS. I know it sounds crazy but giving you the appropriate amount of condiments is essential in running a local fast food chain. When you ask for ketchup and hot sauce, they give you enough that you won't go home with your take out, miserable that your remaining half bag of fries are deprived of the delicious sauce.
  
  Service is also always quick and speedy here. They never leave you waiting for more than 15 minutes. Even on busy Tuesdays with their daily special, food is served quickly and efficiently.
  
  I did take one star off because of the parking lot. The store is located at the corner of a larger plaza, sometimes it's harder to turn in because the road is so narrowing entering to that side of the plaza!

• Catherine Y.

  star star_border star_border star_border star_border 9 June 2026

  Me and my husband felt very dissatisfied with our experience at Popeye located on Highway 48 today.  The cashier was dishonest with our order for the "Popeyes Saturday"
  
  We first ordered the "Saturday 5 Wings"($5.29) for myself then another "Saturday 5 wings" meal ( $5.29+ 1.29 medium Drinks + 1.29 Side ) for my husband.  Then she asked me my choices of 2 sides but I said it should be only 1 side order. she insisted it is HER OFFER that I can get 2 sides then I said NO because at the end I don't need it. Most importantly she never mentioned to us the additional cost of the extra side order.
  
  She became very impatient with us and rolled her eyes at us, asked us if we were certain with our order.  I replied yes just one "Saturday special 5 wings" and extra 1 set of "Saturday 5 wings meal with a side and drink.  My husband then paid with his credit card.
  
  When we sat down and review the receipt, we realized the female cashier charged us  total of $16.70.  My understanding was the order should come up to be $14.87 in total.  So we went back to clarify with the same cashier but her attitude was totally irresponsible. So my husband request to cancel the order and re-order again.
  
  At that moment, a different cashier (female) came to ASSIST and jumped to the conclusion to only refund $0.4 to end the disagreement.   We obviously refused because we felt ourselves being deceived by both cashiers. Finally the store manager came and said he is willing to refund the total amount but took our receipt away.  We requested to return our receipt for the proof of purchase.  However he only refunded us $16.20 instead of $16.70.  Again deceiving and being dishonest and irresponsible with the customer. Finally my husband took the receipt from the manager and the manager refunded another $0.50 to us.
  
  We left and decided to visit the location by Stouffville and ordered the same thing and result was highly satisfied. The staff at Stouffville did not up-sell us.  They paid attention and most importantly they repeated our order before proceeding to the payment. We are fans of Popeyes, and  since Highway 48 is my neighbourhood we usually visit this location once per month.  The staff was well trained and nice, but after today I won't agreed with this anymore.
  
  1. The first cashier was deceiving and not being cleared.
  2. Not being honest handling customer's order
  3. Refuse to admit the order was incorrect and excused herself that it was her offer.  Then tried to hide the cost while up-selling "Her Offer".
  4. impatient listening to customer's needs and gave bad attitude.  Such as roll eyes and did not repeat the order before proceeding to pay.
  5. Putting the fault on the customers in the result of us wanting to cancel and re-order again correctly.
  6. The manager refused to return our receipt without explanation and commented us "stupid" in front of us.
  7.  after searching the menu thoroughly, a regular 5 piece wings combo cost only $8.29.  Somehow, we were still charged for $9.49 at hwy 48.  We really have doubts how honest the first cashier was when we were ordering.

• Kevin L.

  star star_border star_border star_border star_border 8 June 2026

  I buy 9 pieces of chicken you count this piece of small wing as one piece of chicken?
  
  Won't come back again....
  When I read people wrote the review at this place say how bad it was... Now I believe it with my own expericne.

• Mike M.

  star star star star star_border 31 May 2026

  What can I saw about Popeyes that hasn't been said. I definitely like it way more than KFC! The chicken at this location is always perfectly cooked. It's almost always fried fresh. Most times you have to wait a bit because they are making a fresh batch. The coating is nice and crispy and the chicken is super juicy. I prefer the spicy over the mild. Honestly my favourite thing on the menu is the chicken strips. They all all white meat, super tender an nice and crispy on the outside. The spicy tenders with the Ranch Dipping sauce is my favourite meal!

• Michelle W.

  star star star star_border star_border 22 May 2026

  Popeyes is popeyes. Fried Chicken that isn't raw -ahem KFC- They have options for spicy and mild. My family usually only come here when we run out of ideas for dinner and this location is within walking distance so it's perfect for those nights. The chicken is oily but that is a given for fried food. I came in here for the Thursday special but since i ordered 3 orders of it for the family, they had to cook some more chicken because they didn't have enough thighs. They told me it would be a 15 minute wait which was fine. Not the fastest service considering it's fast food place but I didn't mind I had to wait 30 minutes after the dentist to eat anyways.
  
  The girl at the cash was obviously new and had to keep asking the other employees for help which I understood.
  
  What kind of threw me off was that you could see into the back of their kitchen and see someone on their break eating. They had their hair down and backpack on the table. Not sure if that is a designated employee tables but it was close enough to the kitchen to make me wondering food handling procedures here.
  
  I will continue to come here to get my chicken but we do so about once or twice a month at most.